RBC does not have/use a voicemail to facilitate call backs. A supposedly national, large operation call center that relies on a voicemail to compile client call back requests.An automated system that calls you to place you on hold right away.RBC employee will never ask you to share this code by reading it back to us or by entering it on your phone keypad. RBC relies on various methods to authenticate transactions and we may send you a SMS with One-Time Passcodes under various circumstances. The goal being to conduct financial fraud.Īlways remember that RBC Fraud Prevention representative will never ask a client to divulge banking or personal information on an outbound call. A scam perpetrator will subsequently call the victim back and attempt to obtain Personal Identifiable Information (PII) and banking information while impersonating a VISA credit card security department representative. A recorded message states the call is from RBC and pertains to a fraud issue however no client name is mentioned.Īfter a moment which may include hold music, the caller may be transferred to a voicemail and asked to leave their contact information. Fraudulent Phone Call Regarding Visa ChargeĪ call is received from what is displayed on a caller ID as a toll-free number.
